1. Introduction
At Luminoustec (“we,” “our,” or “us”), we prioritize safeguarding your privacy and protecting your personal data. This Privacy Policy explains the types of information we collect, how we use, share, and protect it, and your rights regarding your personal information. By accessing or using Luminoustec.net, you consent to the terms outlined in this policy.

2. Information We Collect

a. Personal Information Provided by You
When you interact with our site, we collect personally identifiable information that you voluntarily provide, such as your name, email address, phone number, company details, and any other information submitted through forms, emails, or customer inquiries.

b. Automatically Collected Information
To enhance user experience and improve site functionality, we automatically collect information about your interaction with our site. This includes your IP address, device type, operating system, browser type, browsing patterns, referral URLs, and interaction data, such as pages visited and time spent on each page.

c. Sensitive Information
We generally do not request sensitive information. Please refrain from sharing sensitive data (e.g., racial or ethnic origin, political opinions, health data, etc.) unless it is legally required for our specific services, in which case we will handle it with strict confidentiality.

3. Purpose of Information Collection and Processing

We use the information we collect to:

1. Fulfill Service Requests: Process inquiries, provide services, and respond to customer support queries.
2. Improve Website and Services: Conduct data analytics, understand user needs, and enhance site performance and functionality.
3. Personalize User Experience: Tailor content, preferences, and communications based on usage patterns and site behavior.
4. Marketing and Communication: Send promotional materials, newsletters, or service updates, provided you have consented to receive them.
5. Legal and Security Obligations: Comply with legal and regulatory requirements, protect against fraudulent activities, and ensure the security of our website and services.

4. Legal Basis for Data Processing

Depending on your location and the nature of data processing, we process data based on the following legal grounds:

• Consent (when you opt-in for marketing communications)
• Performance of a Contract (when necessary to provide a requested service)
• Legal Obligation (to comply with applicable laws)
• Legitimate Interests (for website improvements, security, and fraud prevention)

5. Sharing of Information

a. With Service Providers
We may share information with trusted third-party service providers that help us operate the site, manage marketing campaigns, host data, and analyze user behavior.

b. Legal and Regulatory Compliance
We reserve the right to disclose personal information when required by law, legal process, or in response to lawful requests by public authorities. Additionally, we may share data to protect our legal rights, investigate suspected fraud, or safeguard the security of our site and users.

c. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, user information may be transferred as part of the transaction. We will provide notice of such transfers and any choices you may have regarding your data.

6. Data Protection and Security Measures

We employ a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, firewall protection, access control, and regular security assessments. However, please be aware that no online data transmission is entirely secure.

7. Cookies and Tracking Technologies

a. Types of Cookies Used
We use session cookies (temporary) and persistent cookies (stored on your device) to optimize site performance, personalize content, and analyze user interactions. Cookies are essential for features like saving user preferences and analyzing traffic trends.

b. Managing Cookies
Most browsers provide options to block or manage cookies. You may choose to disable cookies, but please note that some site functionalities may be affected.

c. Third-Party Analytics
We may work with third-party analytics services (e.g., Google Analytics) to understand how users interact with our site. These third parties may use cookies and other tracking technologies to gather information on your interactions with the site.

8. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, as required by legal obligations, or as needed to resolve disputes and enforce agreements. If you request deletion, we will delete your personal data in accordance with applicable law, subject to any legal or operational requirements.

9. International Data Transfers

If you are accessing our site from outside the United States, please note that your information may be transferred to and processed in the U.S. or other locations where we or our service providers operate. By using our site, you consent to such transfers in compliance with this Privacy Policy.

10. Your Data Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Portability: Obtain a copy of your personal data and transfer it to another provider.
• Correction and Deletion: Request corrections to inaccuracies or deletion of your data.
• Restriction and Objection: Limit processing activities or object to specific uses of your information.
• Withdraw Consent: Withdraw your consent for marketing communications at any time by using the “unsubscribe” link in emails or contacting us.

To exercise these rights, please reach out to us at the contact information provided below.

11. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our data practices. Any updates will be posted on this page, with a “Last Updated” date. We encourage you to review this policy regularly.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us using the contact us page.